RIM Offers Free Apps, Support As Compensation For BlackBerry Outage

BlackBerry users left for around three days without email or access to the mobile web last week have been offered apps to the value of $100-plus by RIM as compensation for the service disruptions.

RIM said additional apps will be added to the list soon. RIM will make apps available for free download between 19 October and 31 December. However, the company noted the availability of the offer will depend on the type of device each BlackBerry user has, the OS version, access to BlackBerry App World, and local conditions and restrictions.

Canada’s Research In Motion Ltd will offer free premium apps worth more than $100 to appease BlackBerry customers frustrated by service disruption last week which ran for days and affected millions.

Research In Motion said the complete selection of premium apps would become available to download at BlackBerry App World for four weeks beginning October 19.

Analysts have said the company faces a wider problem from the damage to its reputation and loss of corporate customers who no longer think they can rely on the device.

All BlackBerry customers in regions affected by the outages will be offered the apps and/or tech support, according RIM. Enterprise customers will be able to claim both the apps and the tech support offer.

“We have apologized to our customers, and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again,” co-CEO Mike Lazaridis said in the statement.

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